Privacy policy


Definitions used in this Privacy policy

Personal data” means information that relates to you that can be used to identify you.
“Ismar” means Ismar Healthcare NV/SA
Site” means

Ismar may also be referred to in this Privacy policy collectively as “we”, “us” and “our”.

Ismar and your privacy

Ismar respects the privacy of visitors to our Site and we are committed to the protection of their personal data according to the EU General Data Protection Regulation (GDPR).

Scope of this Privacy policy

This Privacy policy applies to information we collect through the Site.

We may link to other websites over which we have no control. Ismar is not responsible for the Privacy policies or practices of other websites. You may wish to review the Privacy policies of those sites so you can understand how they collect, use and share your information.

Information we collect

We may collect personal data about you when you use our Site. The personal data we collect on our Site, depending on the services you use, are:

  • name;
  • e-mail address;
  • country;
  • address;
  • telephone number;
  • IP address;
  • device ID.

In many cases, you will provide this information yourself by submitting information on the Site.

In addition, Ismar may automatically collect information about the website that you came from or are going to. Ismar also collects information on the parts of the Site you visit, the type of browser you use and the times you access the Site. However, this information is aggregated and is not used to identify you.

How we use and share your information

We process the personal data we collect to allow us to:

  • analyse the use of our Site;
  • provide your requested communications or services;
  • meet legal, regulatory and compliance requirements;
  • investigate any complaints about the Site;
  • administer the Site.

We may use aggregated information so we can administer and improve the Site, analyse trends and gather broad demographic information. Ismar may pass this information to third parties.

Cookies and related tracking technologies

Use of Cookies on the Site

Ismar uses cookies to collect information about you and store your online preferences. Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the website when you return to it: this is useful because it allows the website to recognise your device. To find out more about cookies please visit

Ismar uses the following categories of cookies on the Site:

Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the Site and use its features. Without these cookies, services you have asked for (such as downloading additional materials after having requested one download) cannot be provided.

Category 2: Performance Cookies

These cookies collect information on how people use the Site. For example, Ismar uses Google Analytics and Segment to help us understand how users arrive at the Site, browse or use the Site and highlight areas where we can improve areas such as navigation, user experience and educational campaigns. All information these cookies collect is only used to improve how the Site works.

Category 3: Functionality Cookies

These cookies remember choices you make (such as language choices). These can then be used to provide you with an experience more appropriate to your selections and to make your visits to the Site more tailored. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your Internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is also available at Please note that by deleting our cookies (or disabling future cookies) you may not be able to access certain areas or features of the Site.

How we store your information and your rights

We retain all the information we gather about you until you ask us to change or remove your personal data or for as long as is permitted by applicable law.
You may review, correct, update or change your personal data at any time by contacting us at Your right to such access or correcting may be limited by applicable law.


Ismar takes measures to secure your personal data from accidental loss and from unauthorised access, use, alteration or disclosure. Data is transferred securely using SSL encryption and stored on secure servers. Additionally, we take further information security measures including access controls, stringent physical security and robust information collection, storage & processing practices. However, the Internet is an open system and Ismar cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.

What are the reasons and legal basis for our processing?

Processing personal data are done for legitimate reasons only.
We use your personal data based on legitimate interest and this for the purposes mentioned in this privacy policy. You are at any time entitled to withdraw your consent. If you wish to do so, please contact us at

With whom else do we share information?

We use a third-party provider, Campaign Monitor, to deliver our updates. We perform statistics around email opening and clicks using industry standard technologies to help us monitor and improve our updates. For more information, please see Campaign Monitor’s privacy policy.

Where do we process and store your data?

Personal data collected by us may be stored and processed in Belgium.
We do not intend to transfer personal data outside the European Economic Area.

How long do we keep your data?

We will retain your data for the period necessary to fulfil the purposes detailed in this Statement.

How do we secure your data?

Your personal information is treated as strictly confidential and we have taken the appropriate technical and organizational security measures. We implement reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure. We also require that our processors protect such information from unauthorized access, use and disclosure.

What are your rights?

We adhere to the European and national data protection law applicable in Belgium, which includes the following rights:

  • if the processing of personal data is based on your consent, you have a right to withdraw consent at any time for future processing;
  • you have a right to request from us access to and rectification of your personal data;
  • you have a right to object to the processing of your personal data, including the right to object to direct marketing;
  • you have a right to restrict processing;
  • you have a right to lodge a complaint with a data protection authority;
  • you have a right to erasure, also known as ‘the right to be forgotten’. The broad principle underpinning this right is to enable you to request the deletion or removal of personal data whether there is no compelling reason for its continued processing.

Changes to this Privacy policy

If our Privacy policy changes in any way, Ismar will place an updated version of the policy on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how Ismar uses it and under what circumstances, if any, we will share it with other parties.

Contact Information

If you have any questions about this policy or your personal information, please contact us by email at